FAQs

Answers to your big questions

Except the really big questions. Like the meaning of life, and that kind of stuff.

Can I talk to a human being?

You bet. But not a general support person, your dedicated People Advisor. This single point of contact will explain all your options, assist you in setting up your dashboard, answer any questions you may have along the way, and so much more. No matter what you need help with, your People Advisor has your back. You can call, text, email or send a messenger pigeon. Whatever you prefer!

Are MyCORE’s People Advisor’s licensed?

Absolutely! MyCORE’s People Advisors are fully-licensed professionals with years of experience.

Can I pay independent contractors with MyCORE?

Yes, in addition to your employees, you can also pay contractors. We also automatically file and email them their 1099s at the end of the year at no extra charge.

Does MyCORE charge extra to file the W-2s and 1099s?

No we do not! Not only will we file them but we’ll email your employees their W-2 and your contractors their 1099 at no additional cost. If you switch to MyCORE in the middle of the year, we will file complete W-2s for the entire year. During your setup, we gather the necessary wage information to help ensure W-2s are accurate for the full year.

What’s included in the employee dashboard?

Employees get lifetime access to their dashboard to see paystubs and W-2s. They can also track their hours worked, submit time off requests, contribute to nonprofit organizations directly from their paychecks and update their personal info.

Should I wait until the New Year to switch to MyCORE?

No need. We have a dedicated migration team who will import all of your past data securely.

Do I have to sign an annual contract?

Nope! There are no contracts. Our pricing is month to month and you can cancel at any time.

Is MyCORE a PEO (Professional Employer Organization)?

We are not a PEO. We believe you should directly employ your people. We’re here to equip and guide you in developing a world-class employee experience.

Will you hire or fire my employees for me?

Legally, we cannot. However, we’ll be here every step of the way to help you navigate the complexities of hiring and firing.

Answers to your big questions

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